Cloud VoIP Communications Services Analyst

URGENTLY NEEDED: Cloud VoIP Communications Services Analyst, W2 Only

This position is being offered on W2 basis only (no Corp-to-Corp or 1099), we are NOT a head-hunting agency. Please respond ASAP with your detailed resume in Word format. Resume must address the minimum qualifications listed below.

Are you a skilled telecommunications professional with experience in cloud-based voice solutions, VoIP, PBX, and interactive voice response systems? Do you have a passion for coordinating and expediting communications services? If so, we want you on our team!

YOUR RESUME MUST SHOW THAT YOU MEET THE FOLLOWING JOB REQUIREMENTS:

• Three years of experience coordinating the planning, design, and provisioning of voice and data telecommunications services for end-user organizations.
• Experience with cloud-based voice, VoIP, PBX, IVR, and ACD.
• Proficiency in MS Teams, Cisco Webex, Amazon Connect, Zoom, and Cisco UC or similar platforms.
• Familiarity with the service request lifecycle and coordinating with vendors.
• Strong customer service, problem-solving, and interpersonal skills.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office software.
• Valid California Class C Driver License with no restrictions.

Experience:

• VoIP: 3 years (Required)
• IVR: 3 years (Required)
• Microsoft Teams: 3 years (Required)
• Webex: 3 years (Required)
• Zoom: 3 years (Required)
• PBX: 3 years (Required)
• Microsoft Office: 3 years (Required)

Ability to Commute/Relocate to In-Person Work Location:

• Los Angeles, CA 90063 (Required)