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Rotational Business Associate

Nimbl
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Description

 

Nimbl is an industry-leading private aviation group seeking a Rotational Business Associate to join our team through a structured, cross-functional development program. This is an excellent opportunity for a recent college graduate to experience the dynamic business aviation industry and the safety sector. The company develops Safety Management Systems (SMS), offers proprietary SMS software, and produces operations manuals for thousands of customers. The worldwide customer base and expanding target market includes Fortune 500 flight departments, aircraft management companies, and private owner/operators of business jets, FBOs and commercial drone operators. Full-time employees receive paid benefits including: health insurance, a 401(k) with a company match, paid holidays, and paid vacation time that increases with additional years of service.

 

As a Rotational Business Associate, you will spend your first year rotating through Nimbl’s core departments on a fixed schedule, with each rotation lasting approximately three months. You will gain hands-on experience in Sales, Customer Success, and Support, with the possibility of additional exposure to Marketing, Partnerships, or Production based on your strengths and interests. The goal of the program is to build a well-rounded understanding of the business and identify the team and role that is the best long-term fit for you, so that after a year, you’re ready for takeoff!

 

Primary Responsibilities

 

Sales Rotation

  • Collaborate with the sales team to learn and implement sales strategies to increase outbound sales to new customers
  • Collaborate with the marketing team on executing email campaigns
  • Learn cold calling skills and help generate new business from cold and warm leads
  • Facilitate warm transitions between prospects and the sales team
  • Create and update records in the customer relationship management (CRM) system
  • Gather and record lead feedback and objections

 

Customer Success Rotation

  • Work hand-in-hand with existing Customer Success Representatives in executing the day-to-day contact for assigned accounts
  • Learn our consultative approach to guide clients through onboarding, ensuring they are able to gain value from our services as soon as possible
  • Gather and record customer feedback on services and customer experience
  • Work with sales and marketing teams to ensure customer retention
  • Identify opportunities within existing clients to increase value of offering and cross/upsell

 

Support Rotation

  • Learn how to resolve basic, tier 1 tickets and initiate customer correspondence, as appropriate
  • Take customers’ phone calls and create tickets for follow-up
  • Provide high-level technical, account, and billing support, including password resets, project timing, and credit card payments
  • Help test new software features across a variety of browsers and devices
  • Gain experience writing and revising customer help documentation

 

General

  • Maintain client data and notes in CRM and support-tracking tools
  • Take ownership of issues and apply critical thinking and problem-solving abilities
  • Contribute to internal process improvement initiatives within each team
  • Perform any other related duties as required or assigned

 

Qualifications: Required

  • Bachelor’s degree in Business or related field
  • Excellent written and verbal communication skills
  • Outstanding time management, prioritization, and organizational skills
  • Proficient in any brand(s) of business software to include word processing and spreadsheets
  • Good understanding of software concepts
  • Qualities that exude our company value of “we care”
  • A curious mind eager to learn all about our industry
  • Ability to work in a hybrid role, with part-time on site at our headquarters in Rockville, MD (after 90-days of employment coming in 5 days a week)

 

Qualifications: Desired

  • Exposure to aviation either through education, work environment, or hobbies
  • Prior work or internship experience in a customer-facing role

 

Candidate Profile

  • Self-confident with a desire to deal with customers directly
  • Strong interpersonal skills
  • Self-starter who takes initiative at appropriate times
  • Organized with outstanding attention to detail
  • Dedicated to improving the customer experience
  • Conscientious and reliable
  • Flexible in response to new and changing priorities
  • Demonstrated problem-solving and critical thinking abilities
  • A clear and concise writing style
  • A patient and diplomatic verbal communication style