Commercial Client Specialist

Job Title: Commercial Client Specialist

About Us: Dart Appraisal is a dynamic and innovative company dedicated to improving the appraisal management process for our partners. With over 30 years in business, we are committed to delivering excellence across all aspects of our work, including service to lenders, appraisers, homebuyers and our team members.

Job Summary: Do you excel at delivering exceptional customer support and building strong relationships? Are you an effective communicator who thrives in a fast-paced environment? Dart Appraisal is seeking an experienced Commercial Client Specialist to provide outstanding service to a dedicated portfolio of clients while acting as a key liaison between clients, appraisers, and internal teams.

Key Responsibilities:

• Receive new commercial appraisal assignments requests, research and confirm property details, confirm the appropriate values are requested, craft the narrative scope of work, request bids for fee and turn time from appropriate appraisers.
• Review bids for accuracy, close, and present to the clients.
• Provide clients with guidance on placing complex appraisals assignments, differentiating between residential and commercial assignments,  and product selection.
• Update commercial appraisal assignments in Dart's system and provide assignment specific updates to clients as needed.
• Proactively follow up with appraisers on the status of commercial appraisal assignments in the various stages of assignments to ensure appraisers have scheduled the inspection, inspected the subject property, and confirmed they have all the necessary documentation to complete and deliver the appraisal by the committed due date.
• Maintain frequent communication with clients on the status and progress of their commercial appraisal assignments.
• A point of contact for clients following up on assignments orders, and a liaison between clients, appraisers, and Dart commercial reviewers.
• Establish rapport with appraiser and client partners by providing exceptional service and positioning oneself as a trusted partner.
• Generate daily, weekly, and monthly reports in excel and distribute to team members, clients, and appraisers according to established protocols.
• Provide back up when team members are out of the office.
• Assist other team members as needed and without being instructed.  and requested.
• Utilize all forms of communication available, including phone, text messaging software, Outlook, and Dart's proprietary ordering and tracking platform to communicate timely, and professionally with appraisers and clients.
• Keep management informed of any client or appraiser critical issues.
• Other duties may be assigned as needed.

Demonstrate all company Core Values:

• Sense of Urgency
• Dig Deeper
• Positive Attitude
• Customer Focused
• Continuous Improvement
• Trusted

Requirements:

• Strong verbal and written (including grammar and punctuation) communication skills.
• Handles interpersonal situations with strong awareness, judgment, and professionalism. Navigates conversations with empathy and clarity and responds thoughtfully by focusing on the outcome, not the individual.
• Comfortable and confident communicating via phone.
• Proven ability to deliver personalized, high-quality customer service.
• High attention to detail with strong organizational skills.
• Effective listening skills.
• Possess natural curiosity and strong desire to learn.
• Embraces change/new ideas/concepts.
• Ability to multitask, prioritize, and solve problems effectively.
• Thrive in a fast-paced, deadline-driven environment.
• Team-oriented mindset with a collaborative approach to work.
• Working knowledge of Microsoft Office and Outlook.
• Familiarity with real estate or banking industries preferred; commercial real estate experience is a plus.
  
   

The requirements listed above are representative of the knowledge, skill, and/or ability required. Experience with commercial real estate is a plus. 

To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications to careers@dartappraisal.com Please include the job title in the subject line.

Dart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.