Managed Services Engineer

Talix – Cleveland
Location: Brecksville, OH
Employment Type: Full-Time, In Person
Hours: 8:30 AM – 5:00 PM

Full Job Description

Are you a technical problem solver? Your future ought to be here, in IT! Team up with Talix to be part of the rapid growth in network engineering and cybersecurity.

We are a collaborative and motivating work environment. At Talix, you will make an impact by helping clients solve complex infrastructure and security problems every day!

We support a work/life balance, and provide health, vision, and dental benefits, 401K with match, and continuing education.

Talix Managed Services (MS) provides IT services supporting client systems, servers, applications, and networks through continuous remote monitoring, backup management, user support, and focused solutions designed to improve reliability and efficiency.

Duties/Responsibilities:

· Provide remote technical support services

· Provide cybersecurity services

· Manage customers’ cloud-based solutions

· Manage users’ access

· Manage IT infrastructure

· Maintains knowledge of trends and developments in technology

Skill/Abilities:

· Excellent written and verbal communication skills

· Excellent interpersonal and customer service skills

· Excellent organizational skills and attention to detail

· Strong analytical and problem-solving skills

· Thorough understanding of business computing technology, software, and hardware

· Working knowledge of Microsoft Office Suite, Active Directory, Office 365, Remote Monitoring Tools, Backup Technologies, VMWare/HyperV, and VPN

· Proficient with or able to quickly learn software and applications

· Ability to remain calm under pressure

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer

· Ability to be an effective phone communicator and listener

· Work in office

Education: Bachelor’s (Preferred