Remote Customer service representative (Flexible Schedule)

We are seeking a reliable and customer-focused Remote Customer Service Representative to provide support to customers via phone, email, and chat. The ideal candidate will resolve inquiries efficiently while delivering an excellent customer experience from a remote work environment.

Responsibilities:

Respond to customer inquiries and resolve issues promptly.
Process orders, returns, and service requests.
Maintain accurate customer records.
Escalate complex concerns when needed.
Meet customer satisfaction and response-time goals.

Required Skills:

Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficiency with computers, email, and CRM software.
Ability to work independently and manage time effectively.
Customer-focused and professional attitude.

Minimum Requirements:

High school diploma or equivalent.
At least 1 year of customer service experience.
Reliable high-speed internet connection and a quiet workspace.
Ability to work scheduled shifts and attend virtual meetings.