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Program Management/ Process Improvement CAO Co-Op Summer 2021

About MassDOT:
At MassDOT, transportation is not about roads and bridges, or trains and buses – it is about people. Our mission begins with customers - individuals, businesses, municipalities, and regional transit agencies. We support programs and projects that deliver a high return on investment. MassDOT supports the economic, quality of life, and environmental goals of the Commonwealth.

Position Summary:

The Program Management Co-op is responsible for analyzing, managing, and reporting for the MassDOT Future of Work (FoW) Project for the Chief Administrative Officer. The Future Of Work initiative is a statewide effort to develop Massachusetts into a better place to live, work, and raise a family. By implementing more flexible work models for state employees and transforming the Commonwealth's approach to serving and interacting with its residents by establishing standards, requirements, and resources for office space, technology, and workforce policies across the Executive Branch agencies. The Program Management Co-op is accountable for working with the executive team, the Future of Work Project managers and other Future of work steering committee members across the agency to help manage multiple projects and workstreams and analyze and make business recommendations process improvement. The position will be responsible for managing and supporting new and ongoing research, policy, and analysis projects. They will assist manage logistics and timelines, research policies and practices, write progress reports, document processes, and manage calendars and day-to-day relationships with both internal and external partners.

Duties and Responsibilities: 

  • Gain familiarity with a broad range of FoW projects in various stages of progress; get a thorough understanding of the goals, the activities to be undertaken, project timelines, and the steps needed to move through the project stages.
  • Develop, communicate, and manage work-flow processes for FoW projects to provide cohesion among Projects and internal and external partners. Manage the programmatic processes as defined for each project, including timelines, deliverables and accountability for all participants and staff involved.
  • Create, organize, and maintain administrative files and databases, including document management, data entry and maintenance as needed. Keep ongoing and accurate records of project data and documents. Collaborate across teams to ensure systems for communication and file documentation are up to date and accurate at all times
  • Participate in team meetings, staff meetings, organization events and other duties as necessary

Skills and Qualifications:

  • Ability to work in a fast paced, deadline-oriented environment, with multiple competing priorities/projects.
  • Strong project management skills.
  • Ability to work effectively in a small and collaborative team environment.
  • Solution-oriented attitude, with excellent time management and organizational skills; strong attention to detail.
  • Proficient with Microsoft Office applications: Familiarity with Vizio, Microsoft project, and Asana
  • Ability to work on matters of a sensitive and confidential nature
  • Basic graphic design skills
  • Graduate Student preferred.

If you have questions regarding this position, please contact Alaina Seitz, Human Resources Specialist, at


This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements:
Must be enrolled in a full-time Master's or bachelor's degree program for Fall 2021.
All job applications must be submitted online through MassCareers to be considered.

For a disability‐related reasonable accommodation or alternative application method, call Interim ADA Coordinator, Derrick Mann – (857) 368‐8541.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.