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IT Technician and Administrator

ERC is a servant-leader oriented company with approximately 1,800 employees and multiple contracts across the US. We believe that our culture has a direct influence on the job satisfaction of our employees and is reflected in the outstanding quality of service received by our customers. 
Your role:
● The work performed by the IT Technician and Administrator will be in direct support to the Air Force Seek Eagle Program
● The ideal candidate will be a strong team player with excellent communication skills
● This position will require the ability to communicate remotely using technology such as Microsoft Teams or other on-line collaborative tools
● The position will require a candidate with experience with Edwards AFB IT processes
● This candidate will serve as a liaise with vendors and other IT personnel for problem resolution
What you’ll do all day:
• Provide Level-2 and Level-3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness,
approval, documentation and success of changes made to the Data Analytics infrastructure
• Select and implement security tools, policies, and procedures in conjunction with the
organization’s security team
• Assist with maintaining configurations as described in various Security Technical Implementation
Guides (STIGs), and best practices
• Elicit IT requirements to include requirements for computers, software, and file storage capacity
and recommend new hardware/software to suit user requirements
• Plan and coordinate installations of new hardware and software to include any upgrades,
security patches and modifications and provide system documentation
• Provide analysis and planning for implementation for future generations of the SEEK EAGLE
Analysis, Research, and Development Enclave (SEARDE) components
• Interface with 96 Communications Squadron and other authorities to provide Air Force Network
(AFNet) support to users as required
• Develop and exercise contingency and disaster recovery plans
• Conduct annual system Information Assurance testing and reviews to ensure system compliance
and document results
• Provide documentation for computer systems such as floor plans, rack elevations, network
diagrams, operational and system architecture views, file system capacity charts/spreadsheets,
and power and cooling requirements
You will love this job if you:
• Are a self-starter and require little oversight to complete given tasks
• Enjoy a fast-paced work environment
• Love working with diverse groups of individuals, including engineers and technicians
• Are good at communicating with people
• Have a positive attitude
• Enjoy multitasking
Minimum requirements for this position:
●Requires a minimum of 10 years of experience as an IT Technician / Administrator with an applicable Bachelor’s Degree; OR 8 years of experience as an IT Technician / Administrator with an applicable Master’s Degree; OR 4 years of experience as an IT Technician / Administrator with an applicable Doctorate.
• Have or be able to obtain a security clearance of Secret or higher
• Experience interacting with user of DoD programs is desired
• Have or be able to acquire Security+ certification
• Have or be able to acquire required Operating System certificate
• Advanced thinking and problem solving ability
• Excellent interpersonal skills
• Excellent oral and written communication skills
• Ability to multi-task and work both in a team and independently
• Must be organized, detail-oriented, and customer service focused
Desired skills and experience for this position:
• Familiarity with 412 CS units and IT processes is desired
• SharePoint Administration and backup SharePoint content management experience a plus
• DoD Remedy help desk system experience a plus
• VOIP systems experience a plus
• Experience configuring and managing DoD cell phones (iPhone and Android) a plus
• Industry or comparable certifications in Service Desk Applications highly desired
• Knowledge of configuring and managing user workstations is desired
• Experience Troubleshooting system issues is desired
• Working knowledge for Creating and managing user accounts is desired
• Experience with Risk Management Framework is desired
What we offer:
• Competitive salaries.
• Continuing education assistance.
• Professional development allotment.
• Multiple healthcare benefit packages.
• 401K with employer matching.
• Paid time off (PTO) along with federally recognized holiday schedule