2024 Metro Student Internship/Veteran Fellowship - Service Information Graphic Design and Production Team

Get real-world experience with us! Metro’s Mobility Division is seeking an intern or veteran fellow to work within our Customer Communications & Services section. This team designs, produces, and manages customer-facing communications that appear on social media, buses, in print, and online.

This position sits on the Service Information Graphic Design and Production team, which is responsible for bus stop and transit facility signs, printed and online bus schedules, informational brochures, and other transit service-related materials. Here, you'll have the opportunity to work on meaningful projects and contribute to the communities we serve.
 

Currently enrolled undergraduates at least 3 years into their program, graduate students or veterans to serve as a graphic design and production intern who shares our commitment to public transit and has a solid foundation in design. Our team values collaboration, creativity, and the unique perspectives that come with each new addition. Here, you'll have the opportunity to work on meaningful projects and contribute to the community we serve.

This recruitment may be used to generate a pool for future positions. The pool would be valid for twelve months upon creation and may be extended at the discretion of the hiring authority.

INTERN EXPERIENCES & RESPONSIBILITIES:

Under the supervision and direction of SI designers or leadership, this role will:
• Update wayfinding maps and visuals
• Redesign internal service awards and other employee recognitions
• Create and redefine route maps and other graphic assets for printed and online timetables.
• Update King County Metro’s (KCM) design manual
• Create bus stop and other facility signs.
• Provide support for the twice-annual service change.
• Collaborate on preparations for major events in and around King County from local to global.
• Other duties as assigned.

Minimum Qualifications:
• Demonstrate fluency in Adobe Creative Cloud, Illustrator, and InDesign is essential. Candidates should have a portfolio showcasing their ability to use these tools and how they applied them to a variety of projects.
• Candidates should be proactive and independent self-starters who can initiate tasks and projects without constant supervision. The ability to identify needs, propose solutions, and execute plans is highly valued in this role.
• Candidates must communicate effectively and must not hesitate to ask clarifying questions to ensure a comprehensive understanding of project requirements and expectations. This also includes the ability to receive and apply feedback constructively.
• The ability to think critically and solve problems creatively is vital. Candidates should demonstrate how they've tackled design challenges in the past and how they approach obstacles proactively.

This work may require or will provide the opportunity to learn/build skills in:
• Working collaboratively with staff in the King Street Center office and in the field.
• Thinking critically and solving problems creatively. Candidates should demonstrate how they've tackled design challenges in the past and how they approach obstacles proactively.
• Ability to apply equity and social justice principles to all aspects of the work.
• Understanding Government Agency Operations, particularly public transit
• Team collaboration and communication
• Experience real-world application of design in public service for transit operation and communications
• Understand and execute public transits’ service change processes.
• Project-based learning and production

PAY, BENEFITS, AND TELEWORKING REQUIREMENTS

Pay
• Undergraduate Interns: $20.0157– $25.485 per hour
• Graduate Interns: $22.637- $28.6936 per hour
• Vets 4 HIRE Veteran Fellows can be compensated at a range of $19.6345 - $36.3739 depending on military rank and education level.
• Veteran Fellow I - 20.1057 - $25.485 per hour – High School graduate; or pursuing BA; or enlisted grade E1-E3
• Veteran Fellow II - $22.637 - $28.6936 per hour – Possesses BA; or pursuing Masters; or enlisted grade E4-E6
• Veteran Fellow III - $28.696 - $36.3739 per hour – Completed Masters; or enlisted grade E7-E9 or Officer rank

Benefits
Interns and Veteran Fellows receive a free ORCA transit pass for unlimited rides on King County Metro and Puget Sound region transit services. These classifications are not eligible for retirement, holiday nor vacation pay.

Temporary Telecommuting Requirement
The work associated with these job classifications will be performed through a combination of teleworking complemented with onsite work. The specific mix can be agreed between Intern/Veteran Fellow and supervisor. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. This could include working onsite as needed.

Interns/Veteran Fellows must reside in Washington state during the period of this internship. Onsite work is most often completed via shared workspaces at various King County facilities. Unless accomplished via the provided ORCA card, commuting to onsite work will be at the expense of the employee.

HOW TO APPLY

Submit your cover letter and resume AS PDF ATTACHMENTS via email to Mobility.Internship@kingcounty.gov with the subject line “2024 Intern/Veteran Fellow Application:” and then your first and last name. 

Your cover letter should tell us why you are interested in working at King County Metro and how you meet the qualifications for the position outlined above.

Within your application documents, please be sure to include:
•Which school and program you are enrolled in and your anticipated graduation date.
•For Veteran Fellowships, please indicate military rank and education level, along with school name, year of graduation if relevant, and any other educational credentials.
•Please let us know how/where you heard about the internship!

All application materials received by 11:59AM on March 27, 2024, will be reviewed for completeness and written communication skills. The most competitive candidates may be invited to participate in an interview. Final offers are contingent on the successful completion of reference checks. Proof of enrollment in an undergraduate or graduate degree program for the Spring 2024 and Fall 2024 quarters/semesters will be required for student internships at the time of hire. 

Application materials received after 11:59 AM on March 27, 2024, will be placed in a second-round hold, and those applicants will be contacted only if hires are not committed during the first round of screening and interviews. 

Questions and Contact

Please send all application materials and questions to Mobility.Internship@kingcounty.gov.

SUPPLEMENTAL INFORMATION

Application & Selection Process
An online employment application, resume, and cover letter are required.

Applicants will be screened for competitiveness, completeness, and written communication skills. The most competitive candidates may be invited to participate in one or more interviews. Final offers are contingent on successful completion of reference checks.

Union Membership: These positions are not represented by a union.

Class Codes: 299601, 299701, 299801, 299070, 299010, 299020, 299030

Work Location: King Street Center, 201 S. Jackson St., Seattle, WA 98104

If you are interested in pursuing a position on this posting, please follow the application instructions listed above. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions please contact: Mobility.Internship@kingcounty.gov