Associate Government Program Analyst (JC-465441) - External Affairs Division/CAB/Consumer Analysis and Programs Unit
Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click Here to open the examination bulletin and follow the instructions on “How to apply”.
The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.
Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.
About the External Affairs Division
The CPUC's External Affairs Division is a dynamic team of nearly 100 individuals committed to championing our mission of providing essential utility services for all Californians. As strategic agency partners, we prioritize building trust, fostering engagement, connecting teams, and delivering impactful results.
Our division oversees seven key functions:
- Public & Media Relations
- Creative Services
- Consumer Advocacy
- Internal & Executive Communications
- Strategic Programs & Partnerships
- Local Government & Community Engagement
- Public Participation & Engagement
Together, we craft compelling narratives, establish valuable partnerships, and foster connections that resonate across California. Join us in making a difference and delivering results that truly matter.
Under the direction of the Staff Services Manager I of the Consumer Affairs Branch (CAB) Consumer Analysis and Programs (CAP) Unit, the Associate Government Program Analyst (AGPA) provides analysis of CAB operations, including quality assurance and case management. The analysis assignments comprise of creating reports, measuring and improving complaint resolution processes, and providing support to CPUC policymakers and other stakeholders using what is learned via consumer complaints. The AGPA regularly prepares data and written analyses, data queries, and studies and works closely with analytical and operational staff withiin CAB.
You will find additional information about the job in the Duty Statement.
Working Conditions
This is a statewide recruitment. This position can be filled in the following locations: Sacramento, San Francisco or Los Angeles. All identified locations will be considered as one candidate pool to fill one position.
This position requires travel.
Positions at the CPUC may be eligible for telework under Government Code 14200 for eligible applicants residing in California, and subject to meeting the telework eligibility criteria. Telework Policy CalHR